Senior HR GBS Specialist - Service Delivery & Continuous Improvement (Asia)
Core
Senior operational expert for the Asia Employee Lifecycle service, ensuring standardized process execution, case management, and continuous improvement across the Asia H2R Shared Business Services organization.
Role type
Senior HR Shared Services Specialist (Employee Lifecycle & Operations)
Builds
Standardized HR processes, operational reports, and service delivery for the Asia portfolio
Domain
Human Resources / Global Business Services / Asia
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Employee Lifecycle administration, HR case management, operational reporting, SOP development, process standardization, compliance management, stakeholder coordination, quality assurance, audit support, change management
Preferred skills
Payroll process support, Lean/Six Sigma, HR certifications, additional Asian language proficiency
Technologies
Workday, HR Case Management Systems, Microsoft Office, Excel, Document Management Systems
Responsibilities
Manage complex employee inquiries and escalated HR cases; Lead operational reporting including KPIs, SLAs, and performance dashboards; Maintain and improve Employee Lifecycle SOPs and process documentation; Coach team members and support workload balancing; Monitor service quality and identify automation opportunities; Support audit preparation and ensure compliance with local legislative variations
Seniority
Senior, hands-on IC with leadership support responsibilities
