Centralist (control room operator)
Core
Centralist (control room operator) who processes security alarms from A to Z, supports installers with new system connections, and ensures reliable safety solutions for internal and external customers.
Role type
Control room operator (security monitoring)
Builds
Security monitoring services and alarm response protocols
Domain
Security and safety (fire, burglary, video surveillance)
Deliverable
client delivery
Required skills
Alarm centralist diploma (BoCA or VoCA) or Mbo security guard diploma 2, decision-making, stress resistance, priority setting, technical data processing
Preferred skills
Camera observer training, irregular 24/7 shift availability
Responsibilities
Receive, assess, and process alarms according to action protocols; handle incoming phone calls and emails professionally; support technicians with new customer connections by processing technical data; maintain up-to-date knowledge and skills; follow camera observer training if needed
