Service Manager - Relex
Core
Own and manage the RELEX SaaS service for ultra-fresh demand forecasting and replenishment across METRO's pilot countries (Germany, France, Romania), ensuring stable operations and transition to run-mode.
Role type
Senior Service Manager (SaaS/Enterprise Applications)
Builds
Ultra Fresh forecasting and replenishment platform services
Domain
Retail / Supply Chain / Demand Planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT Service Management (ITSM), Incident & Problem Management, SLA/O LA Management, Vendor & Partner Coordination, Stakeholder Communication, Operational Governance, Change & Release Management, Service Reporting & KPI Tracking, SaaS Operating Models, Risk Management
Preferred skills
Experience with RELEX or similar retail planning systems, Experience with Jira/Confluence/ServiceNow, Data Monitoring & Interpretation, Transition from Project to Managed Services
Technologies
RELEX SaaS, Jira, Confluence, ServiceNow, Monitoring Tools
Responsibilities
Define and maintain service models, governance routines, and escalation paths; Coordinate incident, problem, and change management across internal and external teams; Monitor service health, data loads, and performance indicators; Drive continuous service improvement and root-cause analysis; Facilitate service reviews and stakeholder communications; Manage vendor relationships and performance tracking.
Seniority
Senior, hands-on IC with strategic oversight
