Complaint Handling Officer
Core
Single Point of Contact for handling customer complaints and insurance claims from Field and Desk Collection teams.
Role type
Complaint Handling Officer
Builds
Official Legal Notice Letters, responses to complaints via email, OJK Portal, AFPI Portal, APPK, consumer media, and social media channels.
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
data processing, strong communication, coordination, problem escalation, SLA adherence
Preferred skills
Law degree, fresh graduate with strong communication skills
Technologies
Google Workspace, Microsoft Office
Responsibilities
Act as SPOC for debitur complaints from Field and Desk Collection; Collaborate with relevant teams to formulate responses to debitur; Manage correspondence for all incoming complaints including legal notices and various channels; Generate reports and insights for the Collection Support Manager; Act as SPOC for insurance claim support.
