Front Office Supervisor
Core
Oversee daily front desk operations, manage guest check-ins/check-outs, coordinate with housekeeping, and ensure smooth reception services.
Role type
Front Office Supervisor
Builds
Guest arrival/departure workflows, room inventory allocations, and shift operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
PMS (Opera) expertise, team leadership, inventory management, guest relations, shift rostering, complaint resolution, training
Preferred skills
Prior leadership experience, loyalty program promotion
Technologies
Opera PMS
Responsibilities
Lead the front desk team, coordinate with housekeeping for room readiness, manage room inventory and allocations, train team members, handle guest requests and complaints, monitor performance standards
Seniority
Mid-level, hands-on IC
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