Program Manager
Core
Organize programs and activities to support the organization's strategic direction, manage long-term goals, and ensure profitable delivery of client commitments.
Role type
Senior Program Manager (Technology Transformation & Outsourcing)
Builds
Enterprise-wide technology transformation programs and outsourced development services
Domain
IT Services, FinTech, Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, risk/issue management, team leadership, hiring and onboarding, financial review, stakeholder management, commercial business needs understanding, remote/international team management, technology delivery, problem-solving
Preferred skills
FinTech domain experience, CX/Contact Center domain experience, enterprise-wide technology transformation experience
Technologies
N/A
Responsibilities
Fulfill client commitments profitably, identify client needs and lead up-sales, set delivery focus per business targets, manage delivery risks, develop and manage subordinated teams, manage hiring processes, review project finances, meet with stakeholders on program status, ensure goals in customer satisfaction, safety, quality, and performance
Seniority
Senior, hands-on IC with leadership potential