Consumer Care Learner
Core
Handle customer queries, complaints, and disputes regarding personal credit reports; monitor company administration procedures for member enrolments and service changes.
Role type
Consumer Care Learner (Customer Support)
Builds
Credit report services and member administration workflows
Domain
Financial services / Credit reporting
Deliverable
client delivery
Required skills
Customer service, Ticket logging/tracking, Microsoft Office (Word, Excel, PowerPoint), Accounting
Preferred skills
People Management, Analysis and Judgment, Innovation, Effective Communication, Constructive Teamwork, Target Driven, Customer Focus
Responsibilities
Handle customer queries via email and web, Log and investigate consumer disputes, Resolve credit report issues, Monitor enrolments and service changes, Update systems and correspondence
Seniority
Entry-level / Learner