Technical Services Engineer
Core
Provides technical expertise and support to sales teams, retailers, and customers during the sales process and post-sale phases, including installation, troubleshooting, and product testing.
Role type
Technical Services Engineer (Presales & After-sales)
Builds
Sales proposals, technical documentation, and customer satisfaction through product support
Domain
Home automation, motorization, and building control systems
Deliverable
client delivery | product features
Required skills
Mechanical/Electrical/Electronic engineering knowledge, KNX/ETS solution expertise, product testing, technical documentation, preventative maintenance advice, third-party technology evaluation
Preferred skills
Smart home & automation knowledge, experience in motorization/automation business
Technologies
KNX, ETS
Responsibilities
Provide technical input into bid proposals and projects, perform on-site technical sales support, handle post-sale installation and troubleshooting, prepare technical documentation, conduct new product application testing, advise customers on configuration and maintenance
Seniority
Mid-level (3+ years experience)