Customer Support & Project Coördinator
Core
Serve as the central link between international clients, account managers, laboratories, and logistics to ensure optimal service delivery and project progression.
Role type
Customer Support & Project Coordinator
Builds
Analytical testing services, sample-to-report workflows, and client advisory solutions for life sciences and environmental sectors.
Domain
Life sciences, environmental testing, and chemical analysis
Deliverable
client delivery
Required skills
Project coordination, process monitoring, client advisory, incident management, analytical thinking, market insight
Preferred skills
Technical background in life sciences or chemistry, digital portal navigation, CRM/LIMS proficiency
Technologies
Microsoft Office, LIMS, CRM
Responsibilities
Monitor project progress and ensure timely reporting of analytical results, advise clients on analytical packages and logistics, coordinate incident reports and resolutions, act as the primary point of contact for clients and laboratories.
Seniority
Mid-level, hands-on coordinator