Managed Services Consultant - RTSM
Core
Provide customer service and support for internal and external customers using knowledge of company products and programs within the RTSM group.
Role type
Managed Services Consultant
Builds
Complex systems and projects for life sciences companies
Domain
Life Sciences / Clinical Trials
Deliverable
client delivery
Required skills
Customer support, Regulated industry experience, RTSM/IRT experience, Project coordination, Troubleshooting, Meeting facilitation
Preferred skills
Zendesk, Google Docs
Responsibilities
Support Project Manager through project start-up, Act as primary point of contact for maintenance and closeout, Create and manage project deliverables, Troubleshoot system delivery issues, Respond to project inquiries, Lead project status and review meetings
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