[Tan Phu,HCM] Hardline Customer Service Executive / Chuyên viên Chăm sóc Khách hàng
Core
Administrative and coordination support for the customer service team, handling client communications, quotations, and testing job monitoring.
Role type
Customer Service Administrator
Builds
Client quotations, testing job progress reports, and payment follow-ups
Domain
Food, environment, pharmaceutical, cosmetic product testing and analytical chemistry
Deliverable
dashboards & analysis
Required skills
Client relationship management, complaint handling, quotation preparation, testing job monitoring, payment follow-up, Microsoft Office
Preferred skills
Textile or Chemistry background, basic English (reading, writing, speaking), teamwork
Technologies
Microsoft Office
Responsibilities
Review test applications and prepare quotations, establish and maintain customer relationships, handle customer complaints, monitor testing jobs and progress, update client requirements, cooperate with sales staff for job finalization, follow up on outstanding payments
Seniority
Entry-level (Fresh graduate or 6-month experience)