Senior Product Support Specialist (IBM Cognos Stack)
Core
Senior support engineer maintaining high availability and driving rapid ticket resolution for the Financial Consolidation, Controlling, and Reporting platform using IBM Cognos stack.
Role type
Senior IC financial systems support engineer
Builds
Stable financial consolidation and reporting services for global management decision-making
Domain
Financial services / Enterprise financial systems (Consolidation, Controlling, Month-End Close)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IBM Cognos Controller, IBM Planning Analytics (TM1), IBM Cognos Analytics, Financial Accounting, Controlling, Group Consolidation, ITIL/Service Desk principles, Incident Management, SLA tracking, Root-cause analysis, Process improvement, UAT, Scripting (Python/PowerShell/TI)
Preferred skills
Automated reporting, SQL queries, ETL processes, Mentoring junior analysts
Technologies
IBM Cognos Controller, IBM Planning Analytics (TM1), IBM Cognos Analytics, Jira, ServiceNow, BMC Helix, Python, PowerShell, Turbo Integrator
Responsibilities
Act as Tier-1 to Tier-3 escalation point for system bugs and data discrepancies; Drive ticket resolution from triage to closure; Conduct root-cause analyses for recurring incidents; Design and automate Support KPIs and SLA Reporting dashboards; Mentor Top Graduates and maintain the team's Central Knowledge Base; Assist with month-end financial closing support activities and perform minor system enhancements.
Seniority
Senior, hands-on IC
