Technical Solutions Engineer
Core
High-level network engineer providing Tier 3/escalation support for Arista's products, protocols, and features, working directly with customers and development teams.
Role type
Senior IC Technical Solutions Engineer (Network Escalation)
Builds
Network infrastructure solutions and troubleshooting for data center, campus, and routing environments
Domain
Networking / Data Center / Cloud
Deliverable
client delivery
Required skills
Network protocol design and troubleshooting, Linux administration, packet analysis tools usage, hardware/software debugging, technical documentation
Preferred skills
Programming/scripting (C++, Java, Python, Perl, JavaScript, shell), complex environment triage, teaching and learning new features
Technologies
AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet (1G/10G), Flow Control, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST, VARP/VRRP, VLAN, VRF, IXIA, tcpdump, Wireshark
Responsibilities
Respond to customer product inquiries via phone and email, resolve installation/operation/maintenance issues, troubleshoot hardware and software problems, document recurring technical issues
Seniority
Mid-to-Senior, hands-on IC