ICT Administrator III – Contact Center Operations with Active German - B1 (m/f/d)
Core
Independently monitor, execute, and resolve operational tasks for LAN/WLAN and Enterprise Contract Center services in a 2nd and 3rd level support environment.
Role type
Senior ICT Administrator (Network Operations)
Builds
Uninterrupted network services and customer environment stability
Domain
Telecommunications / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows administration, Linux administration, SQL databases, incident management, change management, root cause analysis, process documentation, team coordination, on-call troubleshooting
Preferred skills
Session border controller experience, analytical thinking
Technologies
Windows, Linux, SQL, Session border controller
Responsibilities
Create and manage tickets (incidents, changes, delivery orders), investigate root causes of incidents, coordinate internal and vendor support, act as technical lead for specific areas, maintain documentation, perform quality and process reporting
Seniority
Senior, hands-on IC