Operations Supervisor (816110)
Core
Overseeing programmatic activities and operations to ensure contractual obligations and compliance while optimizing performance.
Role type
Operations Supervisor
Builds
Workforce development programs and operational services
Domain
Workforce development / Human services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program operations management, process analysis, staff supervision, performance review, regulatory compliance, training coordination, meeting facilitation, standard operating procedure development
Preferred skills
Customer service, leadership, human resource management, Excel
Technologies
Excel
Responsibilities
Oversee project programmatic activities and operations; Review, recommend, report, and implement programs to meet contractual obligations; Analyze processes to optimize performance; Define and set operational goals; Prioritize assignments and adjust service delivery; Supervise staff and delegate responsibilities; Maintain knowledge of federal, state, and local laws regarding welfare and workforce programs; Coordinate training activities; Facilitate meetings with partners; Participate in developing standard operating procedures.
