SUPERVISOR DE FRONT | HOTEL SOFITEL LA RESERVA CARDALES
Core
Front office supervisor ensuring exceptional guest experiences and smooth reception operations at a luxury hotel.
Role type
Front Office Supervisor
Builds
Guest check-in/check-out processes, reservation management, billing, and daily occupancy reporting
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service excellence, Reservation management, Cash handling and auditing, Team supervision, Conflict resolution, PMS proficiency (Opera Cloud), Daily reporting
Preferred skills
Additional languages beyond English, Microsoft Office, Proactive service orientation
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Manage reservations, cancellations, and modifications; Supervise check-in and check-out processes; Handle billing, payments, and cash audits; Coordinate with housekeeping, maintenance, and F&B departments; Monitor room availability and daily occupancy forecasts; Manage guest complaints and special requests; Submit daily reports to management on occupancy, revenue, and incidents.
Seniority
Mid-level, hands-on IC with team leadership