Process Excellence Analyst - Paris - H/F
Core
Analyze operational processes for Iliad's Fiber division to improve connection quality, technician performance, and customer service experience through statistical analysis and testing.
Role type
Process Excellence Analyst (Business Intelligence)
Builds
Operational process improvements and data-driven recommendations for the Fiber division
Domain
Telecommunications / Fiber Infrastructure
Deliverable
dashboards & analysis
Required skills
Business Intelligence, statistical analysis, quantitative analysis, process optimization, data interpretation, stakeholder advisory
Preferred skills
Telecommunications industry experience, English language proficiency
Technologies
Excel, BI platforms
Responsibilities
Conduct independent analyses on specific business topics, primarily focusing on processes; Design statistical tests to validate process relevance; Advise business units on solutions based on data insights; Train business teams on internal BI platform usage; Collaborate with Data Engineers and Data Scientists
Seniority
Mid-Senior, hands-on IC
