Assistant Manager — Membership & Cultural Programming - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel
Core
Manage membership CRM operations, process member onboarding, coordinate luxury room bookings, and support cultural event logistics for a high-end hotel and art space.
Role type
Assistant Manager, Membership & Cultural Programming
Builds
Member onboarding workflows, luxury room allocation bookings, cultural event run-of-shows
Domain
Luxury Hospitality & Cultural Programming
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
CRM management, end-to-end onboarding, benefit allocation tracking, event logistics coordination, cross-functional liaison, data reconciliation
Preferred skills
Art and design interest, hospitality operations experience, luxury retail clienteling, events management
Technologies
CRM tools, office productivity software
Responsibilities
Own day-to-day running of the Membership CRM, process new member and Corporate Account applications, track and reconcile member benefit allocations, coordinate day-to-day bookings for The Third Room, support delivery of cultural calendar and partner-hosted events, liaise with Sales, Marketing, and Finance teams
Seniority
Junior to Mid-level, hands-on operational support
