Patient Services Coordinator
Core
First line of contact for patient programs, providing telephonic service, triaging documentation, and initiating patient setup.
Role type
Administrative Patient Services Coordinator
Builds
Patient intake workflows and care team support
Domain
Healthcare / Life Sciences
Deliverable
product features
Required skills
Data entry, fax management, telephone triage, HIPAA compliance, Microsoft Office (Word, Excel, PowerPoint), patient database management
Preferred skills
Customer service, phone experience, clerical experience, Missouri Pharmacy Technician registration
Responsibilities
Manage faxes and upload to patient database, handle inbound/outbound calls and route appropriately, complete data entry for new patients, compile and mail patient packets, perform clerical duties (photocopying, filing), assign follow-ups to team members
Seniority
Entry-level, individual contributor