American Girl Direct Service Associate - Seasonal (Remote - WI)
Core
Seasonal Direct Service Agent providing customer support via phone and email for American Girl and Mattel brands during peak holiday season.
Role type
Seasonal customer service representative
Builds
Customer support interactions for catalog and online customers
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Customer service, problem-solving, issue-resolution, data entry, basic math, typing (30 WPM), Microsoft Windows proficiency, web browsing
Preferred skills
Previous customer service, call center, or retail experience
Responsibilities
Resolve product, order, shipping, payment, and service inquiries; process customer transactions; document interactions in company systems; research and resolve customer concerns; assist with training seasonal team members; maintain confidentiality of customer information.
Seniority
Entry-level, seasonal