Front Office Duty Manager
Core
Oversee day-to-day front office operations to ensure seamless guest experiences and efficient team performance at a modern city hotel.
Role type
Front Office Duty Manager
Builds
Guest check-in/check-out processes, billing, daily operational reports, and guest service delivery
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations management, team leadership, guest service resolution, cross-departmental coordination, revenue generation through upselling, compliance with safety and brand standards
Preferred skills
Proficiency in Opera and Accor hotel systems, experience in a similar Duty Manager role
Responsibilities
Manage daily front office operations including check-in and check-out, handle guest enquiries and resolve issues, coordinate with Housekeeping, F&B, Sales, Reservations, and Finance, train and mentor the front office team, drive revenue through upselling, ensure compliance with WHS and brand standards
Seniority
Mid-level, hands-on IC