Front Desk Supervisor
Core
Lead daily front desk operations and supervise the team to ensure exceptional guest service from arrival through departure at a resort.
Role type
Front Desk Supervisor
Builds
Guest check-in/check-out processes, room assignments, and daily operational reports
Domain
Hospitality / Resort Management
Deliverable
product features
Required skills
Team supervision and coaching, Guest service and conflict resolution, Daily operations management, Cash handling procedures, Schedule creation, Compliance monitoring
Preferred skills
Prior supervisory experience, Hotel property management systems proficiency, Multitasking in fast-paced environments
Responsibilities
Supervise, coach, and train front desk team members; Oversee guest check-in, check-out, and room assignments; Resolve guest concerns and service recovery situations; Prepare daily reports and monitor guest accounts; Coordinate with housekeeping and other departments; Create front desk schedules and conduct team meetings
Seniority
Individual Contributor, Supervisory Level