Care Advice Line Health Advisor
Core
Provide real-time call queue support for Care Advice Line functions not requiring RN licensure, including triage, patient identification, and care coordination.
Role type
Clinical Health Advisor (Call Center)
Builds
Care Advice Line call support and patient care coordination
Domain
Healthcare / Telehealth
Deliverable
client delivery
Required skills
Clinical experience, patient communication, call triage, EMR charting, appointment scheduling, referral management
Preferred skills
None stated
Technologies
EMR, office productivity machinery
Responsibilities
Answer incoming calls promptly according to SOP, triage and transfer calls to RNs/providers/911, chart in EMR accurately, collaborate with integrated care team, resolve business office inbound calls, motivate patients for self-management, make referrals to community resources, assist with scheduling appointments
Seniority
Individual Contributor