Service Manager [26139]
Core
Lead and coordinate a service team to ensure efficient execution of activities, alignment with contractual commitments, and high-quality delivery meeting agreed service levels and KPIs.
Role type
Service Manager
Builds
Service delivery operations for space and defence organisations
Domain
Space data engineering and defence operations
Deliverable
client delivery
Required skills
Team leadership, project management, service delivery coordination, risk management, resource planning, stakeholder communication, continuous improvement, performance monitoring
Preferred skills
International/multicultural environment experience, service management processes knowledge, continuous improvement methodologies
Responsibilities
Lead and coordinate the service team, act as primary interface between team and customers, ensure timely service reporting, monitor service performance and KPIs, plan and assign tasks, manage resource coverage and staffing needs, identify and manage risks/issues, support customer satisfaction, drive continuous improvement, contribute to resource management activities, foster team environment
Seniority
Mid-Senior, hands-on IC