Technical Relationship Manager
Core
Lead the Technical Business Relationship Management and Department Solutions Team to serve as a strategic interface between departments and OIT service teams, ensuring responsive, professional, and solution-oriented service delivery.
Role type
Senior IC Technical Relationship Manager (IT Service Delivery & Advisory)
Builds
OIT service catalog, service directory, and enterprise technology support solutions for up to 9 departments
Domain
IT Service Management, Enterprise Technology Advisory, Low-Code/No-Code Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT service delivery, business relationship management, service catalog management, low-code/no-code platform knowledge, CRM and workflow automation expertise, technology governance, solution strategy, stakeholder management, executive communication, requirement analysis, cross-functional coordination
Preferred skills
IT business relationship management, technology consulting
Technologies
Quickbase, Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio), Salesforce, Microsoft Dynamics 365, Creatio, Airtable Enterprise, SmartSuite, Retool, Appian, Mendix, OutSystems, ServiceNow
Responsibilities
Lead the Technical Business Relationship Management and Department Solutions Team; Establish team priorities, service standards, intake procedures, and reporting cadence; Serve as the senior relationship lead for assigned departments; Maintain a strong understanding of OIT-approved services, platforms, tools, and licensing requirements; Ensure department requests are reviewed against existing services and approved tools before new development or purchases are recommended; Lead complex discovery sessions with departments to define business problems and desired outcomes; Establish criteria for determining whether requests proceed through service catalog fulfillment, low-code delivery, project intake, or formal governance processes; Track department engagement, requests, solutions recommended, and service catalog gaps; Develop monthly or quarterly reports for OIT leadership and identify trends for shared services or enterprise improvements
Seniority
Senior, hands-on IC
