Business Analyst
Core
Lead requirements gathering, workflow analysis, and business process mapping to identify opportunities for enhancement or modernization of City operations.
Role type
Senior Business Analyst (IT Services & Process Improvement)
Builds
New IT services, service bundles, and improved digital services for City departments and residents
Domain
Public Sector / Municipal Government / IT Operations
Required skills
Requirements gathering, workflow analysis, business process mapping, use case development, user story creation, stakeholder management, project governance support, data validation, dashboard creation, RFI/RFP support
Preferred skills
Project management, Organizational Change Management, government or large complex environment experience
Technologies
MS Excel, MS Project, MS PowerPoint, MS Visio, SharePoint, Smartsheet
Responsibilities
Lead requirements gathering through interviews and workflow analysis; Develop use cases, feature requirements, and user stories; Support planning for new IT services and service bundles; Conduct initial testing of enhancements; Support PMO Project Health Check process and build dashboards; Assist with RFI/RFP processes; Monitor and report on project status and stakeholder satisfaction
Seniority
Senior, hands-on IC