Department of Revenue - Systems Training Manager
Core
Lead business training activities to support the implementation of the new Customer Information System (CIS) and prepare employees for new business processes and technology.
Role type
Senior IC training manager (enterprise system implementation)
Builds
Role-based training materials, learning paths, and training programs for enterprise software adoption
Domain
Municipal government / Utilities / Enterprise software implementation
Required skills
Training strategy planning, instructional design, change management, stakeholder coordination, facilitation, project management, LMS proficiency
Preferred skills
Experience with CIS/ERP/CRM implementations, municipal government background, organizational change management, Train-the-Trainer coordination
Technologies
Microsoft Office Suite, Learning Management Systems (LMS)
Responsibilities
Develop and execute training strategy for CIS implementation, create role-based training materials, deliver instructor-led classroom and virtual training, assess user proficiency and readiness, coordinate with vendors and SMEs, manage training logistics
Seniority
Senior, hands-on IC