ICT Administrator III – Contact Center Operations with Active German - B1 (m/f/d)
Core
Independently monitor, execute, and resolve operational tasks for LAN/WLAN services in a 2nd and 3rd level support environment to ensure uninterrupted service delivery for customers.
Role type
Senior ICT Administrator (Network Operations)
Builds
Stable and continuous network services for customers
Domain
Telecommunications / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Ticket management (incident, change, problem), Root cause analysis, Change management, Vendor coordination, Documentation, Process adherence, Technical leadership, On-call troubleshooting
Preferred skills
NICE recording solution experience, Session border controller experience
Technologies
Windows, Linux, NICE, Session border controller
Responsibilities
Create and manage tickets (problem, change, incident, delivery order), Investigate root cause of incidents, Record, evaluate, authorize, plan, test, implement, and document complex changes, Act as Single Point of Contact for customers/technologies, Coordinate internal technical and vendor support, Train and educate other employees, Perform quality/process reporting
Seniority
Senior, hands-on IC
