Senior Manager, Strategy & Planning
Core
Partner with leadership to shape Customer Experience (CX) and Service Operations strategy, translating priorities into execution roadmaps and driving cross-functional program delivery.
Role type
Senior Manager, Strategy & Planning (Chief of Staff)
Builds
CX & Service Operations strategy, operational roadmaps, and cross-functional initiatives for food delivery platforms
Domain
Food delivery / Logistics / Customer Experience
Deliverable
product features
Required skills
Strategic planning, OKR management, cross-functional program leadership, data analysis, stakeholder management, performance metrics tracking, problem solving
Preferred skills
Experience in consulting or operations, structured thinking, adaptability
Technologies
OKR frameworks, data analytics tools
Responsibilities
Shape CX & Service Operations strategy with leadership, convert strategy into execution roadmaps and OKRs, lead complex cross-functional initiatives, track and analyze operational KPIs (CSAT, cost, automation), manage governance forums and executive reporting
Seniority
Senior Manager, hands-on IC with strategic oversight