On-Call Customer Support Consultant – Tieto Banktech (m/f/d)
Core
Handle and follow up on cases related to financial crime prevention for end customers within the Banking-as-a-Service domain.
Role type
Customer Support Consultant (Financial Crime Prevention)
Builds
Banking-as-a-Service solutions for financial institutions
Domain
Financial services / Anti-Money Laundering (AML)
Deliverable
client delivery
Required skills
Case management, process improvement, multi-channel communication (phone/SMS), routine development, cross-functional collaboration, solution testing
Preferred skills
Proactive attitude, high work ethic, quality focus, independent work, teamwork
Technologies
Internal case management systems, customer banking systems
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