Coordinator Personal Shopper - instashop
Core
Lead store supervisors across retail partners to manage daily operations, optimize picking activities, and ensure SLA compliance.
Role type
Operations Coordinator / Store Supervisor Lead
Builds
Retail partner fulfillment operations and picking workflows
Domain
Retail / E-commerce / Logistics
Deliverable
product features
Required skills
Operational KPI monitoring, Manpower allocation, Performance coaching, Root cause analysis, Stakeholder collaboration, Advanced Excel
Preferred skills
Experience in Grocery or E-commerce
Responsibilities
Manage and lead Store Supervisors across multiple retail partners, Monitor operational KPIs and implement action plans, Plan and optimize manpower allocation and shift schedules, Collaborate with Customer Service, Live Operations, Fleet, HR, and Retail Partners, Conduct performance reviews and operational audits, Analyze operational reports and implement continuous improvement initiatives