Security Dispatcher
Core
Dispatch emergency and non-emergency calls, monitor security systems and video surveillance, and coordinate security operations for a resort and casino property.
Role type
Security Dispatcher (IC)
Builds
Security operations command center, incident response coordination, and guest safety protocols
Domain
Hospitality + Casino Security
Deliverable
client delivery
Required skills
Emergency dispatch, video surveillance monitoring, radio/phone communication, data entry, crisis management, floor plan knowledge, first aid/CPR, legal compliance, multitasking
Preferred skills
Casino security, military, or law enforcement experience
Technologies
iTrak, United Fire Systems, Everbridge, Microsoft Teams, LMS, Hotsos, Track-n-Protect, Chargerback, Salto
Responsibilities
Answer emergency and non-emergency calls, assign calls to security personnel, monitor fire and alarm systems, review video surveillance footage, assist guests during incidents, maintain communication logs, and support security management during crises
Seniority
Entry-level to Mid-level, hands-on IC
