Product Services and Technical Portfolio
Core
Serve as a primary relationship contact for city departments to discover business needs, recommend low-code and CRM solutions, and coordinate implementation of approved IT services.
Role type
Business Relationship Manager / IT Service Advisor
Builds
Low-code applications, CRM workflows, dashboards, and reporting tools for city departments
Domain
Public sector IT / Business Process Improvement
Deliverable
product features
Required skills
relationship management, business needs discovery, low-code platform advisory, solution coordination, process improvement, documentation, stakeholder facilitation
Preferred skills
business analysis, project coordination, customer success, technology consulting, public-sector operations
Technologies
Quickbase, Microsoft Power Platform, Salesforce, Dynamics 365, Creatio, Airtable Enterprise, SmartSuite, Retool, ServiceNow
Responsibilities
Conduct department check-ins to understand operational challenges and technology needs; lead discovery sessions to document current-state processes and desired outcomes; validate service options against the OIT service catalog; coordinate with technical teams for solution design and implementation; track requests from intake through post-implementation review; identify opportunities to streamline operations and consolidate duplicative systems.
Seniority
Mid-level, hands-on IC