ServiceNow Developer
Core
ServiceNow Developer implementing, enhancing, and optimizing ITSM solutions for clients.
Role type
Mid-to-Senior ServiceNow Developer (ITSM)
Builds
Custom ServiceNow platform components, workflows, and integrations
Domain
IT Service Management (ITSM) / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform configuration, ITSM module expertise, Advanced JavaScript scripting, Workflow design, Integration development, Business rules, Script includes, Platform upgrades, Root cause analysis, Technical documentation
Preferred skills
Additional ServiceNow certifications (CAD, CIS-ITSM, CIS-HRSD, CIS-ITOM), Experience with HRSD/SLO/ITOM modules, French language proficiency
Technologies
ServiceNow, JavaScript, Agile/Scrum, ITIL
Responsibilities
Analyze business requirements and translate them into scalable ServiceNow solutions; Design, configure, and develop solutions primarily within the ITSM module; Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components; Troubleshoot complex issues and implement long-term solutions; Review, optimize, and refactor custom code; Support platform upgrades, patches, and releases; Monitor and maintain integrations and APIs; Maintain technical documentation; Collaborate with stakeholders and Agile teams.
Seniority
Mid-level to Senior, hands-on IC
