Junior Customer Support Analyst (Mandarin Speaker - Data Troubleshooting)

Kuala Lumpur, 14, my💼 Full-time🗓 2026-07-27 → 2026-09-26

Core

First point of contact for customer inquiries, troubleshooting basic platform issues, and conducting basic data analysis to resolve client concerns.

Role type

Junior Customer Support Analyst (Data Troubleshooting)

Builds

Resolved customer issues and delivered data extractions/reports for clients

Domain

Consumer intelligence and retail analytics

Deliverable

client delivery

Required skills

Data analysis, problem-solving, Microsoft Excel, case management, ad hoc reporting

Preferred skills

Knowledge of NielsenIQ solutions, process improvement

Technologies

Microsoft Office, NielsenIQ platforms

Responsibilities

Serve as first point of contact for customer inquiries, troubleshoot basic platform-related issues, monitor and document customer cases, conduct basic analysis of data issues, assist with data extractions and report delivery, collaborate with cross-functional teams to resolve issues

Seniority

Junior, 0-2 years experience

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About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help retailers around the world understand what’s happening now, what’s happening next, and how to best act on this knowled