Technicien de Support Informatique
Core
Provide remote user support (hotline) and manage IT infrastructure for an international audit, tax, and consulting firm.
Role type
IT Support Technician
Builds
Maintains Windows 11/Office 365 environments, deploys OS/apps via SCCM, manages devices via Intune, and handles incidents via Service Now.
Domain
Professional Services / IT Infrastructure
Deliverable
client delivery
Required skills
Windows 11 administration, Microsoft Office 365, Microsoft SCCM, Microsoft Intune, Service Now ITSM, hardware troubleshooting (Lenovo/Dell)
Preferred skills
Active Directory management, IT Asset Management (ITAM)
Technologies
Windows 11, Office 365, Microsoft SCCM, Microsoft Intune, Service Now, Active Directory, Qualiparc.net
Responsibilities
Handle remote user support via hotline, deploy operating systems and applications, manage mobile devices, resolve IT incidents and requests
Seniority
Junior, hands-on IC
