Director-Guest Services
Core
Oversee guest service operations, room availability, and food & beverage standards to ensure profitability and brand compliance.
Role type
Director of Guest Services
Builds
Guest service operations, room inventory management, F&B service delivery
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Commercial awareness, strategic planning, team leadership, conflict resolution, financial management, operational control, sales maximization, quality assurance
Preferred skills
Change management, negotiation, coaching, data analysis
Technologies
Opera, Micros, MS Excel, MS Word, MS PowerPoint
Responsibilities
Ensure room pre-blocking and coordinate with Housekeeping and Engineering; Control room keys and manage overbooking decisions; Maximize room sales and revenue through availability control; Establish menus and price lists with the Executive Chef; Inspect F&B areas and ensure food safety and hygiene standards; Coordinate food stock ordering and supply management; Maintain high service standards across front desk, restaurants, and banqueting; Report risks and opportunities to senior management.
Seniority
Director, strategic & operational leadership