Housekeeping Floor Supervisor
Core
Guide and train room attendants, check cleanliness standards in vacant and occupied rooms, and ensure high standards in bedrooms, corridors, and service areas to deliver a seamless guest experience.
Role type
Housekeeping Floor Supervisor
Builds
Clean and well-maintained hotel rooms and public areas for luxury hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership and task allocation, Quality inspection and standard adherence, Cross-departmental communication, Guest interaction and service anticipation, Maintenance fault reporting, Health and safety compliance
Preferred skills
Luxury hotel experience, LQA or Forbes 5-star standards knowledge
Responsibilities
Provide day-to-day direction and task allocation for room attendants and house porters, Participate in or lead departmental meetings and training sessions, Liaise with other departments to ensure positive communication, Ensure smooth running of the housekeeping team, Report and follow up on maintenance and engineering issues, Interact professionally with guests anticipating their needs
Seniority
Mid-level, hands-on IC