Technicien Support de Proximité Référent VIP - H/F - CDI
Core
Provide personalized VIP technical support and manage an on-site computer kiosk for public sector clients.
Role type
On-site VIP support technician
Builds
Computer kiosk services for public sector clients
Domain
Public sector IT support
Deliverable
client delivery
Required skills
Microsoft environment mastery, troubleshooting, user training, priority management, reporting, on-call availability
Preferred skills
Strong interpersonal skills, customer service orientation, procedural rigor, teamwork
Technologies
Microsoft Office, Microsoft hardware
Responsibilities
Provide personalized technical assistance to VIP clients, maintain kiosk equipment functionality, welcome and guide users, diagnose and resolve technical issues, deliver basic user training, manage request priorities, generate detailed intervention reports
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