Product Sustenance Engineer
Core
Provide 1st and 2nd line technical support, diagnose and resolve issues, and automate workflows for the LIMS (Laboratory Information Management System) application.
Role type
Senior Product Sustenance Engineer (IT Support)
Builds
LIMS platform stability and operational efficiency
Domain
Life Sciences / Laboratory Information Management Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
VBScript, SQL (MSSQL/T-SQL), Windows environments, networking fundamentals, ticketing systems (BMC Helix/ServiceNow), synchronous/asynchronous communication, UI testing, Unit Testing
Preferred skills
Modern software development methodologies, TFS, automated translation tools, critical thinking, multicultural team collaboration
Technologies
VBScript, MSSQL, T-SQL, BMC Helix, ServiceNow, TFS, MS Test, Jasmine, MOQ, NUnit, Karma
Responsibilities
Route tickets to correct queues, track and escalate unresolved tickets, support 1st level application support, design and debug automation scripts, maintain documentation
Seniority
Senior, hands-on IC