Service Design & Business Transformation Consultant
Core
Lead business and digital transformation initiatives for public and private sector clients using service design and human-centered design methodologies.
Role type
Senior Consultant (Service Design & Business Transformation)
Builds
Strategic recommendations, transformation plans, and executive deliverables for public and private sector clients.
Domain
Management Consulting, Service Design, Digital Transformation, Public Sector
Deliverable
client delivery
Required skills
Service design, human-centered design, digital transformation, AI adoption, stakeholder interviews, journey mapping, workshop facilitation, data analysis, storytelling
Preferred skills
Public sector experience, Government of Canada Reliability Security Clearance, bilingualism (English/French)
Technologies
AI tools
Responsibilities
Lead discovery activities including stakeholder interviews and workshops; Apply service design and AI methodologies to solve business challenges; Analyze qualitative and quantitative insights; Prepare high-quality client presentations and executive deliverables; Support business development proposals for the GTA market.
Seniority
Senior, hands-on IC
