Control Room Lead/SOP Specialist
Core
Oversee daily activities and responsibilities of assigned shift personnel in a 24/7/365 traffic operations control room and manage Standard Operating Procedures (SOPs) for a Traffic Management Center (TMC).
Role type
Control Room Lead / SOP Specialist
Builds
Traffic incident response coordination, SOP documentation, and operational compliance for Nebraska's Interstate and Arterial Road Network.
Domain
Transportation / Traffic Management
Deliverable
client delivery
Required skills
Team leadership (3-6 members), SOP development and revision, traffic incident management, stakeholder coordination, quality control audits, shift scheduling, technical writing
Preferred skills
Supervisory experience, MS Office proficiency, technical writing, time management
Technologies
Advanced transportation management system software, CCTV, digital message signs, computer and communication systems
Responsibilities
Manage and log traffic incidents, coordinate dispatch of incident response crews, detect and track equipment failures, coordinate with local/regional/statewide stakeholders, inform first responders of incidents, conduct periodic work product audits, oversee shift scheduling and attendance, coordinate employee training, lead post-incident analysis, update TMC SOPs, assume Control Room Operator duties when needed
Seniority
Mid-level, hands-on IC with supervisory responsibilities
