Gerente Ama de Llaves
Core
Planificar, organizar y dirigir la operación general del departamento de Housekeeping (incluyendo Laundry) para garantizar la satisfacción del huésped y los estándares de servicio en un hotel de lujo.
Role type
Senior Housekeeping Manager
Builds
Operational excellence in housekeeping and laundry services for a luxury all-inclusive resort
Domain
Hospitality / Luxury Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Budgeting and financial control, Staff supervision and development, Guest relations and complaint resolution, Inventory and minibar management, Knowledge of hotel quality standards and audits, Performance metrics analysis, Hygiene and safety procedures, Hotel management systems proficiency
Preferred skills
Luxury hotel experience, Spanish fluency, English intermediate-advanced, Knowledge of SBE standards
Technologies
Nuvola, Opera Cloud
Responsibilities
Plan and direct housekeeping operations including laundry, Ensure guest satisfaction and address guest issues, Control daily financial reports and P&L, Monitor labor costs and payroll, Supervise purchasing systems, Train and evaluate housekeeping staff, Manage capital expenditure projects, Collaborate with Front Office and Engineering teams, Maintain minibars and inventory levels
Seniority
Senior, hands-on IC