Analyst Quality- Support LIMS
Core
Provide reliable application support and operational excellence for key Quality IT systems including LIMS, Polarion, and Sustainability applications to ensure system availability, data integrity, and regulatory compliance.
Role type
Senior IT Support Analyst (Quality Portfolio)
Builds
Stable, compliant, and efficient Quality IT operations for laboratory, regulatory, and supply chain processes.
Domain
Manufacturing / Quality Management / Laboratory Information Management Systems
Deliverable
client delivery
Required skills
LIMS support, Polarion support, Sustainability application support, ITIL processes, ticketing tools (ServiceNow/JIRA), root-cause analysis, user training, vendor collaboration, change management coordination, data governance.
Preferred skills
Integration knowledge between LIMS/Polarion/ERP, basic SQL/scripting for reporting, ITIL Foundation certification, Polarion Administrator/User certification.
Technologies
LIMS, Polarion, ServiceNow, JIRA, Sustainability tools (ESG tracking, waste/carbon management)
Responsibilities
Provide first and second-level support for LIMS, Polarion, and Sustainability applications; Monitor system health, performance, and alerts; Manage user support lifecycle including ticket response and escalation; Support business users through training and knowledge articles; Ensure data accuracy and regulatory compliance; Collaborate with vendors for advanced troubleshooting; Contribute to knowledge base maintenance and documentation; Participate in change management processes; Track support metrics and report trends.
Seniority
Mid-Senior, hands-on IC