Scheduler im zentralen WFM (m/w/d) - 1030 Wien - Vollzeit
Core
Central Workforce Management Scheduler responsible for long-term staffing planning and short-term dispatch to ensure efficient coverage across assigned branches.
Role type
Operational Workforce Management Scheduler
Builds
Staffing schedules and shift coverage for assigned branches
Domain
Security services / Workforce Management
Required skills
Long-term staffing planning, short-term dispatch, absence management, schedule trend analysis, gap filling, time card verification, WFM KPI analysis, reporting, meeting management, data preparation
Preferred skills
Planning tool usage, advanced Excel, English language skills
Technologies
MS Office, Excel
Responsibilities
Create and maintain staffing schedules for assigned branches, publish and control shift plans according to internal rules and legal requirements, plan absences and additional demand, identify trends in shift plans and report to WFM Lead, manage operational shift planning from resource allocation to shift day, fill open shifts and close gaps up to two weeks before deployment, handle ad-hoc scheduling via on-call duty, ensure full shift coverage during short-term changes, communicate with staff regarding changes or gaps, verify and approve time cards, analyze WFM KPIs (vacation, sick leave) and conduct regular reporting, document events and report to predefined locations, perform general organizational tasks like meeting preparation and status report creation
Seniority
Mid-level, hands-on operational role