Ocean Import Agent
Core
Manage ocean import freight processes, ensuring timely data entry, document handling for customs, and accurate billing for international shipments.
Role type
Ocean Import Agent
Builds
Operational data records and customs documentation for international trade flows
Domain
Logistics / Ocean Freight / Customs Compliance
Deliverable
client delivery
Required skills
Data entry, document management, customer service, billing processing, regulatory compliance, process improvement, email/voicemail response management, Microsoft Excel, Outlook, typing (40 WPM)
Preferred skills
Understanding of ocean documentation process
Responsibilities
Track and trace ocean import files daily, ensure accurate data entry into operational systems, send documents to customers or brokers for customs, handle client and vendor billing, interact with customers to arrange shipments, maintain relationships with suppliers (shipping lines, trucking companies, CFS), ensure compliance with government regulations, review and update customer SOPs, escalate problems to management
Seniority
Entry-level to Junior (6 months to 1-year experience required)
