Conversational Designer
Core
Design and develop engaging chatbot and voicebot experiences using Google Dialogflow CX/ES, focusing on NLP concepts, customer journey mapping, and integration across digital and voice channels.
Role type
Senior Conversational Designer (Voice & Chat)
Builds
Conversational AI solutions for chatbots and voicebots
Domain
Conversational AI / Customer Experience
Deliverable
production ML models | product features
Required skills
Google Dialogflow CX/ES, NLP/NLU concepts, customer journey mapping, API/webhook integration, conversational flow design, intent/entity/utterance design, fallback handling, user testing, multilingual design
Preferred skills
IVR modernization, Amazon Connect/Lex, prompt engineering, contact center operations, conversational analytics, Agile methodologies
Technologies
Google Dialogflow CX/ES, Google CCAI, Amazon Connect, Amazon Lex
Responsibilities
Design conversational flows, create intents/entities/utterances, collaborate with stakeholders, optimize bot performance, design fallback/escalation flows, integrate with APIs/CRM, conduct user testing, maintain documentation
Seniority
Senior, hands-on IC