Service Owner and Software Developer
Core
Oversee the strategy, operations, and support of the ContiConnect Service while contributing to feature implementation and technical improvements.
Role type
Service Owner and Software Developer
Builds
ContiConnect Service (digital product for customers and internal teams)
Domain
Automotive IT / Digital Solutions
Deliverable
production ML models | product features | dashboards & analysis
Required skills
IT Service Management (ITIL), Java, Spring Boot, microservices architecture, RESTful APIs, SQL, Git, CI/CD pipelines, incident/problem/change management, KPI reporting
Preferred skills
JIRA, Confluence, JavaScript, automation integration
Technologies
Java, Spring Boot, ServiceNow, JIRA, SQL, Git
Responsibilities
Act as accountable IT Service Owner and primary contact for operational activities; Oversee service delivery and development in line with service agreements; Maintain and optimize technical service setup ensuring compliance with governance and risk standards; Ensure adherence to data protection, cybersecurity, and privacy policies; Lead ITIL-based service operations managing incidents, problems, and change requests; Collaborate with application owners, technical leads, developers, and product managers; Provide regular reports on service performance and health; Act as main escalation point for service-related issues; Mentor colleagues on IT service management best practices; Identify and drive continuous service and process improvements; Support integration of automation and technical enhancements; Coordinate with development and release management teams for seamless feature rollouts.
Seniority
Mid-Senior, hands-on IC