Service Owner and Software Developer
Core
Oversee and enhance the Conti Connect Service, driving strategy, operations, support, and feature implementation to ensure stable delivery and performance.
Role type
Service Owner and Software Developer
Builds
Conti Connect Service (digital product supporting customers and internal teams)
Domain
Automotive IT / Digital Solutions
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT Service Management (ITIL), Java, Spring Boot, microservices architecture, RESTful APIs, SQL, Git, CI/CD pipelines, incident/problem/change management, KPI reporting, Agile/Scrum
Preferred skills
JIRA, Confluence, JavaScript
Technologies
Java, Spring Boot, ServiceNow, JIRA, SQL, Git, RESTful APIs
Responsibilities
Act as the accountable IT Service Owner and primary contact for operational service activities; Oversee service delivery, improvement, and development in line with service agreements; Maintain and optimize the technical service setup ensuring compliance with governance and risk-management standards; Lead and coordinate ITIL-based service operations, managing incidents, problems, and change requests; Provide regular reports on service performance, metrics, and overall service health to IT leadership; Mentor and guide colleagues on best practices in IT service management; Identify and drive continuous service and process improvements; Support integration of automation and technical enhancements; Coordinate with development and release management teams for seamless rollout of new features.
Seniority
Mid-Senior, hands-on IC
