Technician, People Technology
Core
L1 technician executing rapid service delivery and stability for global employee-facing HR platforms, reducing ticket volumes via self-service and troubleshooting basic application issues.
Role type
L1 People Technology Technician (HR Systems Support)
Builds
Global employee-facing platforms (Workday, SmartRecruiters, Absorb) for HR operations
Domain
HR Technology / People Operations
Deliverable
client delivery
Required skills
Application support, HR systems helpdesk, functional technical support, data administration, workflow management, ticketing systems (JSM), troubleshooting, documentation management
Preferred skills
Integration awareness, analytics exposure, documentation creation
Technologies
Workday, SmartRecruiters, Absorb, Jira Service Management (JSM), Visier
Responsibilities
Manage high-volume service requests in JSM, process tickets for accuracy and consistency, identify recurring ticket patterns to signal platform friction, maintain internal wikis and flag documentation gaps, participate in engineering framework rituals
Seniority
L1, hands-on IC